Help Desk for Online Courses

Can't find your answer here?
Contact PC Online Course Help at: sphinney@portervillecollege.edu
Be sure and include the following in your email:

 

Frequently Asked Questions

 

General Questions

What computer or technical skills will I need, to take an online class?

Do you offer an online orientation course for students?

I'm on the waitlist in an online class.  What do I do?

Do online classes ever require students to come to campus?

Can I use PC Library resources online?

Can I talk with a counselor online?

 

Login Questions

How do I get to my course?

When will I be able to login to my class?

How do I login to my Moodle class?

How do I find my student ID number?

I forgot my Moodle course password. What do I do?

When I try to login I get an error. What do I do?

Can I use AOL to access my online class?

 

Email Questions

I need to email my instructor but I don't know his/her email address. What do I do?

Instructors tell me they are sending me emails, but I'm not receiving them. What do I do?

 

Grades, Assignments and Testing Questions

Where can I find my final grade?

What if my computer crashes while I'm taking an online test?

 

---- ANSWERS ----

Q. What computer or technical skills will I need, to take an online class?
A. For improved success you should know how to...

Q. Do you offer an online orientation course for students?
A. No, but INFS P050, INFS P055, and INFS P100 are classes that we recommend students take before enrolling in an online class.  They will help you learn many things that will be useful to you as an online student.

Q. I'm on the waitlist. What do I do?
A. If you have not received an email from your instructor contact him/her to see if he/she allows waitlisted students to gain access to the class materials.

Q. Do online classes ever require students to come to campus?
A. Yes, some online classes have a requirement that students come to campus for special meetings (orientations, exams, etc.). Please check the course outlines to determine if campus meetings are a requirement in the course you are considering.

Q.  Can I use PC Library resources online?

A.  Yes, just go to the PC Library website for more information.

Q.  Can I talk with a counselor online?

A.  Yes, online counseling is available. Just send an email to our online counselor and wait for a reply.

Q. How do I get to my course?
A. You should receive an email from your instructor by the first day of the semester (or the first day of class for late start classes) with instructions on how to login to class. The email will be sent to your college assigned email address.  Contact your instructor if you do not receive the email message by the first day of class.

Q. When will I be able to login to my class?
A. Students who are on the official class roster will be able to login to their course on the first day of the semester, unless otherwise notified. For classes that start later in the semester, check the schedule for the first day of class.

Q. How do I login to my Moodle class?
A. Your instructor will email a course key to you.  Go to the Moodle login page and if you don't yet have a Moodle account create one.  Then login to your class using the key that was emailed to you.

Q. How do I find my student ID number?
A. Login to My BanWeb at banweb.kccd.cc.ca.us. Once logged in select "Personal Information" and choose the last option, "View your Student/Employee ID". Your ID will be displayed. It will begin with the @ symbol and be followed by eight digits. Write it down in a safe place. In the future you can use this Student ID instead of your SSN to login to BanWeb. Make sure and choose "Exit" when done.

Q. I forgot my Moodle password. What do I do?
A. Moodle Reset Password link

Q. When I try to login I get an error. What do I do?
A. Most login error messages are a result of entering an incorrect Username or Password.  Check to make sure that your Caps-Lock key on your keyboard is not activated and try entering your Username and Password again, being sure to follow the instructions above for logging in to your course.

Q. Can I use AOL to access my online class?
A. You should not use the AOL browser but you can use the AOL connection to connect to the Internet. Download and install a supported browser for best success.

Q. I need to email my instructor but I don’t know his/her email address. What do I do?
A. Your instructor's email address should be in one of the following locations: printed schedule, online schedule, campus directory online or on the course outline (link to course outline listings).

Q. Instructors tell me they are sending me emails, but I’m not receiving them. What do I do?
A. Are you checking your college assigned email address? Check to see if your email box is full.  When your box is full, incoming email is blocked from reaching you. Another possibility is that a spam guard or security restriction on your email account is blocking email messages from your instructor.  Check your spam folder or your security restrictions.

Q. Where can I find my final grade?
A. Your final official grade can be found through the My BanWeb system. Login to BanWeb at banweb.kccd.cc.ca.us and click on “Login to Secure Area.” Use your Student ID and PIN and click the Login button. Click on “Student and Financial Aid”, click on “Student Records”, click on “Final Grades”, and then select the term from the drop down list and click the “Submit” button.

Q. What if my computer crashes while I'm taking an online test?
A. You are responsible for submitting tests, quizzes, exams, and assignments on-time. If your computer crashes and it can't be restarted or doesn't work properly, you should have a backup computer that you can use. In other words, a computer crash is does not excuse you from meeting a course deadline.  Be prepared for a worst-case scenario and have a back-up plan that ensures you are able to submit work before the deadline.  Always save your work, and save it often.  Most importantly, don't wait until the very last minute to turn in your work, because if something goes wrong you are left with no time to find a solution.