Students who contend they have been treated unfairly have the right, without fear of reprisal, to use a written procedure in their attempt to right an alleged wrong. The Vice President Student Services, or designee, shall be responsible for the administration of the student complaint policy. Student complaints are processed according to Kern Community College District (KCCD) Board Policy, procedures 4F10 (a and b). A copy of the complaint procedures is available in the office of the Vice President, Student Services (AC-126) or they can be found on the KCCD website at www.kccd.edu.
The Student Complaint Procedures are established so that students can resolve difficulties/problems they encounter in College-related activities. Student complaints are taken seriously; therefore, the complaint must be of a compelling, substantive, and verifiable nature. Repeated filings of the same complaint, filings of a frivolous nature, or capricious complaints against school personnel will be considered abuse of the student conduct and/or complaint process. Such repeated filings will be referred to the College President for a decision.
The procedure students must follow in filing complaints is outlined in Procedure 4F10(a) of the Kern Community College Board Policy manual.
These procedures apply to student complaints such as:
These procedures do not apply to student complaints which involve:
The College President will determine and publicize which administrative office will receive and administer the following issues:
Any party to a complaint may be represented by one (1) person on the College staff or student body.
Filing of complaints against any party is a serious undertaking. Prior to filing a written complaint, and within ten (10) instructional days of the incident leading to the complaint, the student(s) should contact the staff member involved in an attempt to resolve the issue. If this attempt is not feasible or does not resolve the problem, the student(s) may initiate Level I action. Complaints may not be filed after ninety (90) instructional days from the date of the incident leading to the complaint.
Notices sent to the last address available in the records of the College and deposited in the United States mail, postage prepaid, shall be presumed to have been received and read.
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.
June 11, 2014