CATALOG 18-19

Customer Service Academy (JSC)

The Customer Service Academy Skills Award provides training in key areas of customer service and supervisory leadership and equips students with communication, leadership and teamwork skills that can be applied in their workplace.

Program Learning Outcomes: Demonstrate the skills necessary to provide customer service in a business environment; demonstrate the skills necessary to communicate in a business environment; demonstrate the skills necessary to problem solve in a business environment; demonstrate conflict resolution skills, time management, and stress management skills necessary to provide customer service in a business environment.

Completion of 5 units is required to earn this skills award.

MGMT P050 - Communication in the Workplace 0.5 unit

MGMT P051 - Customer Service 0.5 unit

MGMT P052 - Team Building 0.5 unit

MGMT P053 - Attitude in the Workplace 0.5 unit

MGMT P054 - Values and Ethics 0.5 unit

MGMT P055 - Stress Management 0.5 unit

MGMT P056 - Time Management 0.5 unit

MGMT P057 - Conflict Resolution 0.5 unit

MGMT P058 - Decision Making & Problem Solving 0.5 unit

MGMT P059 - Managing Organizational Change 0.5 unit

Effective Spring 2016

Kern Community College District