VACCINATION REQUIREMENT: ANY student who has not submitted their proof of vaccination or applied for an exemption before November 1, 2021 will no longer be allowed to attend on-campus classes or visit the campus for any reason starting Monday, November 1st (you will be given a red pass in the KCCD Campus Pass App). Your ability to register for in-person classes may also be affected. Read more »
The Customer Service Academy Skills Award provides training in key areas of customer service and supervisory leadership and equips students with communication, leadership and teamwork skills that can be applied in their workplace.
Program Learning Outcomes: Demonstrate the skills necessary to provide customer service in a business environment; demonstrate the skills necessary to communicate in a business environment; demonstrate the skills necessary to problem solve in a business environment; demonstrate conflict resolution skills, time management, and stress management skills necessary to provide customer service in a business environment.
Completion of 5 units is required to earn this skills award.
MGMT P050 - Communication in the Workplace 0.5 unit
MGMT P051 - Customer Service 0.5 unit
MGMT P052 - Team Building 0.5 unit
MGMT P053 - Attitude in the Workplace 0.5 unit
MGMT P054 - Values and Ethics 0.5 unit
MGMT P055 - Stress Management 0.5 unit
MGMT P056 - Time Management 0.5 unit
MGMT P057 - Conflict Resolution 0.5 unit
MGMT P058 - Decision Making & Problem Solving 0.5 unit
MGMT P059 - Managing Organizational Change 0.5 unit
Effective Spring 2016