The Customer Service Academy Skills Award provides training in key areas of customer service and supervisory leadership, and equips students with communication, leadership and teamwork skills that can be applied in their workplace.
Program Learning Outcomes: Demonstrate the skills necessary to provide customer service in a business environment; demonstrate the skills necessary to communicate in a business environment; demonstrate the skills necessary to problem solve in a business environment; demonstrate conflict resolution skills, time management, and stress management skills necessary to provide customer service in a business environment.
Completion of 5 units is required to earn this skills award.
|MGMT P050||Communication in the Workplace||.5 unit|
|MGMT P051||Customer Service||.5 unit|
|MGMT P052||Team Building||.5 unit|
|MGMT P053||Attitude in the Workplace||.5 unit|
|MGMT P054||Values and Ethics||.5 unit|
|MGMT P055||Stress Management||.5 unit|
|MGMT P056||Time Management||.5 unit|
|MGMT P057||Conflict Resolution||.5 unit|
|MGMT P058||Decision Making and Problem Solving||.5 unit|
|MGMT P059||Managing Organizational Change||.5 unit|
Effective Spring 2016
February 9, 2016