Porterville College

Customer Service Academy

Job Skills Certificate JSC

The Customer Service Academy Skills Award provides training in key areas of customer service and supervisory leadership, and equips students with communication, leadership and teamwork skills that can be applied in their workplace.

Program Learning Outcomes: Demonstrate the skills necessary to provide customer service in a business environment; demonstrate the skills necessary to communicate in a business environment; demonstrate the skills necessary to problem solve in a business environment; demonstrate conflict resolution skills, time management, and stress management skills necessary to provide customer service in a business environment. 

Completion of 5 units is required to earn this skills award.

MGMT P050 Communication in the Workplace .5 unit
MGMT P051 Customer Service .5 unit
MGMT P052 Team Building .5 unit
MGMT P053 Attitude in the Workplace .5 unit
MGMT P054 Values and Ethics .5 unit
MGMT P055 Stress Management .5 unit
MGMT P056 Time Management .5 unit
MGMT P057 Conflict Resolution .5 unit
MGMT P058 Decision Making and Problem Solving .5 unit
MGMT P059 Managing Organizational Change .5 unit

Effective Spring 2016

February 9, 2016

Kern Community College District