Porterville College

PC Library

Frequently Asked Questions

24/7 technical help is available from support center website or by calling 877-382-3508.

General Questions

What computer or technical skills will I need, to take an online class?

I'm on the waitlist in an online class.  What do I do?

Do online classes ever require students to come to campus?

Can I use PC Library resources online?

Can I talk with a counselor online?

Who do I contact for complaints about my online class?

Login Questions

How do I get to my course?

When will I be able to login to my class?

When I try to login I get an error. What do I do?

Email Questions

I need to email my instructor but I don't know his/her email address. What do I do?

I haven't received an email from my instructor. What do I do?

Grades, Assignments and Testing Questions

Where can I find my final grade?

What if my computer crashes while I'm taking an online test?

 

---- ANSWERS ----

Q. What computer or technical skills will I need, to take an online class?
A. For improved success you should know how to...

  • type efficiently
  • operate a word processing program (i.e. Microsoft Word)
  • save files in alternative formats
  • send and receive email including attachments
  • find files on your computer
  • find information on the Internet
  • evaluate information you find on the Web
  • use a discussion board
  • download and install programs
  • follow instructions for updating your browser
  • customize settings on your browser
  • copy and paste text from one program to another
  • open 2 or more browser windows or tabs, and navigate between them

Q. I'm on the waitlist. What do I do?
A. If you have not received an email from your instructor contact him/her to see if he/she allows wait-listed students to gain access to the class materials.

Q. Do online classes ever require students to come to campus?
A. Some, but not many, of the classes that are mostly online do require one or more on-campus meetings. A class that is mostly online but also has an on-campus requirement we call a "Hybrid" class. Classes that are completely online we call "Online". You should check the course schedule which will note if the course has any required on-campus meetings.

Q.  Can I use PC Library resources online?

A.  Yes, just go to the PC Library website for more information.

Q.  Can I talk with a counselor online?

A.  Yes, online counseling is available. Just send an email to our online counselor and wait for a reply.

Q. Who do I contact for complaints about my online class?

A. It is recommended that you first try and resolve your complaint with your instructor. If you are unable to do so, please refer to the following, Porterville College student complaint procedures. If you are a student who resides in a state other than California, please refer to the following PDF document: Student Complaint Process by State

Q. How do I get to my course?
A. All online classes can be accessed by logging in first to InsidePC. Once you're logged in to InsidePC, click on My Courses at the top. Then click on the name of your course.

Q. When will I be able to login to my class?
A. Students who are on the official class roster will be able to login to their course on the first day of the semester, unless otherwise notified. For classes that start later in the semester, check the schedule for the first day of class.

Q. When I try to login I get an error. What do I do?
A. Most login error messages are a result of entering an incorrect Username or Password.  Check to make sure that your Caps-Lock key on your keyboard is not activated and try entering your Username and Password again.

Q. I need to email my instructor but I don’t know his/her email address. What do I do?
A. Your instructor's email address should be in one of the following locations: your printed schedule, your online schedule, or on the campus online directory.

Q. I haven't received an email from my instructor. What do I do?
A. The first thing to do is to make sure you are actually enrolled in the class. Very often you will not get an email before class starts, so be patient and wait until the first day of the class.  Has your class started?  Some classes don't start on the first day of the semester so double-check the start date. Are you checking your college assigned email address? Instructors only send out messages to your college email address. Check back through older messages, and check the spam folder in your email account. If you still cannot find an email and your class has started, send an email to your instructor being sure to include your name and the title of the class that you are enrolled in.

Q. Where can I find my final grade?
A. Your final official grade can be found by logging in to InsidePC. Then from the Student tab under Registration Tools, click on Registration Status. Hover your cursor over the red Student tab until it turns into a pointing finger and then click. Click on Student Records link. Click on Final Grades, Grade Detail, or Academic Transcript to view grades.

Q. What if my computer crashes while I'm taking an online test?
A. You are responsible for submitting tests, quizzes, exams, and assignments on-time. If your computer crashes and it can't be restarted or doesn't work properly, you should have a backup computer that you can use. In other words, a computer crash does not excuse you from meeting a course deadline.  Be prepared for a worst-case scenario and have a back-up plan that ensures you are able to submit work before the deadline.  Always save your work, and save it often.  Most importantly, don't wait until the very last minute to turn in your work, because if something goes wrong you are left with no time to find a solution.

 

December 8, 2016

Kern Community College District