Porterville College

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In Case of a Crisis: CALL 911

If you're dealing with a mental health emergency, what should you know about calling 911? Here are some things to keep in mind:

  1. When should you consider calling 911?
    As explained by one California county's Psychiatric Emergency Services guidelines, 911 should be called any time a person with a mental health condition creates a danger to themselves or others.
  2. Remain calm and follow directions. 
    To make sure your 911 call is effective, be sure to remain calm, follow any instructions given by the dispatcher, and be patient. Experts also advise calling 911 out of earshot of the person with the mental condition.
  3. Let dispatchers and responding officers know about mental health issues. 
    You should explain any mental health issues involved to dispatchers, but should also repeat these to any officers who respond to the call. That's because dispatchers often only communicate an abbreviated summary of facts to first responders.
  4. You'll want to identify yourself and your relationship to the person.
    You should also identify yourself and your relationship to the person suffering from the mental health emergency to the dispatcher, and to the responding officers. This includes whether you are the person's primary caregiver or just an occasional visitor.

Crisis Text Line: Text Connect to 741741

National Suicide Prevention Lifeline

  • 1-800-909-273-TALK (8255)

The Trevor Project – LGBTQ+ Resources

Kings View Mental Health Services 
Kings View One Stop

409 N. Main Street

93257 Porterville, CA

(559) 784-0312 or (559) 784-5827


Porterville Adult Mental Health Clinic

Tulare County Health & Human Services Agency

(559) 788-1250